Fish Farm/Retail Store Hours: M-F 8am-5pm | Saturday Hours: April 13- June 29 8am-3pm Closed all other Saturdays
Business Office (Customer Service, product support, phone orders, shipping, billing): M-F 8am-5pm

Customer Service

How to order


Call: (800) 448-3873
or (231) 834-7720

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Fax: (231) 834-5537

Online (Sort of)

Currently we do not sell Online, but this website allows you to add products to a Wish List (called a “Cart” in some spots). Then you can submit this to our customer service as a Wish List. They will contact you to confirm items and a method of Payment.
See products >

Accepted payment methods


Credit Cards: We accept VISA, MasterCard, Discover & American Express.

Money Orders: Money orders are processed and shipped immediately.

Personal Checks: Orders can be paid for with a personal check. Check must have address and phone number. $35.00 charge on all NSF checks.

*All prices subject to change without notice.


UPS or FedEx Ground is used for most shipments. A full street address is required for this service (no PO boxes). Expedited shipping via UPS or FedEx is available with additional charges for quicker delivery (Next Day Air, 2nd Day Air or 3 Day Select; destination may affect expedited availability). Larger items will require shipment by Motor Freight (Truck) delivery. Additional fees for special delivery considerations will apply (ie: residential fees, lift gate, driver assistance, etc.)

For information on fish deliveries visit our fish stocking page.

Returns and Warranty


All returns must have an RA # (Return Authorization Number). This lets us know what is coming back and what to do with it (i.e. credit your account, replace product, etc.). A 10% restock fee will apply to returns unless it is our shipment error. Packages sent to us without an RA # written on them will be refused! All products, including warranty items, must be returned to us shipping prepaid. We will pay the shipping charges on warranty items back to you, but not from you to us. Product over 90 days old is not returnable for credit. Special orders, cut liner and used items are not returnable.


Stoney Creek honors all manufacturers’ warranties. Each manufacturer has their own warranty procedure. Some manufacturers allow us to determine warranty for them, while others handle their own warranty. Submersible pumps that have been run out of water, have been altered or have cuts to the power cord will not be covered by warranty. Also, any product not used for its intended purpose, altered, damaged, improperly maintained or neglected will not be covered. Shipping costs to us (or to the manufacturer) are not covered by warranty, please insure package when shipping back to us. If product is covered by warranty we will pay shipping costs to ship new/repaired item back to you. Product returned to us for warranty that is deemed in working condition will be shipped back to you at your expense. Be sure your electrical supply is proper before returning pumps to us — each year we get numerous returns that are in good working order only to find the problem was in the electrical supply. A bench fee of $25.00 will be charged for each pump, compressor, etc. returned to us that is not broken. This fee covers time and materials used in testing units that are in good working order.

Can we help you?

Contact us